John Crane Strengthens ASEAN Customer Service Capabilities

CHICAGO (Feb. 16, 2015) – John Crane announced today the expansion of its service super center in Singapore plus the opening of two facilities in Malaysia: a sales and service office in Kuala Lumpur and a service center in Bintulu. These investments allow John Crane to respond faster to local customers’ service needs, increase hands-on training offered to customers, and improve the transfer of technical expertise and knowledge within the region.

Significant upgrades to the Singapore service super center will improve quick turnaround service capabilities for customers with the goal of reducing downtime costs.  The upgrades include:

  • Improved testing capabilities: The dry gas seal test center now includes an observation center allowing customers to monitor dynamic testing of their seals in real time. In addition, the test rig is being upgraded to handle the larger diameter seals and higher testing speeds required for newer LNG applications in Southeast Asia and Australia.
  • Additional product refurbishment capabilities: A refurbishment center for hydrodynamic bearings was constructed recently, providing customers with local inspection capabilities and faster turnaround on bearing refurbishments.
  • Access to more hands-on technical training: The expanded training center has additional classes and an area dedicated to hands-on training. This will help customers meet the increasing need to drive reliability improvements by upskilling plant maintenance and reliability engineers.
  • New storage and preservation services: A fully equipped climate-controlled storage facility has been commissioned to store customers’ highly sensitive dry gas seals. This provides quick access to equipment in an emergency and ensures components are in perfect condition for immediate commissioning, when required. The facility supports a new multiyear gas seal management contract in the region.

Byron Paul, Managing Director Asia Pacific at John Crane, said: “The new facilities and expanded service center reflect our commitment to strengthen capabilities across ASEAN countries and Australia. The additions also give local customers access to what they’ve been asking for: quicker service and additional specialized training with little time away from their operations.”

John Donatiello, Vice President of Global End-User Sales and Service for John Crane, said: “Due to the mission-critical nature of our energy customers’ operations, they depend on us for highly responsive service to increase uptime, reduce maintenance costs whenever possible, and help them maintain environmentally safe operations. With this in mind, we continue strengthening our service capabilities around the world and strategically building out our strong global footprint of more than 230 facilities.”

The company anticipates opening additional service facilities in the region within the next 12 months.

About John Crane

John Crane is a global leader in engineered technology, supplying engineered products and services to energy services customers and other major process industries. The company designs, and manufactures and services a variety of products including mechanical seals, couplings, bearings, filtration systems and artificial lift equipment. John Crane employs about 6,900 people and has more than 230 sales and service facilities in 50 countries. Fiscal year 2014 revenues were $1.5 billion. It is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications and engineered components.

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