CHICAGO (September 19, 2019) ― John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, announces the opening of its service center in Livorno, Italy.
Located on the west coast of Tuscany, the new Livorno service center is twice the size of the previous center, equipping John Crane with the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction.
The Livorno facility enhances John Crane’s local service and support network for OEM and end user customers serving oil and gas, power generation, chemical, pharmaceutical production, and pulp and paper markets.
“The move to a larger facility is a testament to the business growth and customer relationships we have established,” said Antonio Bersellini, General Manager, Sales and Aftermarket Italy. “The aim of this new service center is to enable effective and efficient operations for our customers through the reduction of downtime costs and service repairs. This service center also allows us to support our long-term growth vision by continuing to invest in local infrastructure and talent.”
Additional facility capabilities include:
- Customer trainings: Increased facility size will allow for customer product trainings, enabling customers to maintain their equipment performance and reliability with the knowledge that is provided by John Crane’s team of experts.
- Enhanced efficiency: Facility floor redesign will reduce repair lead times and improve quality, while the addition of new seal testing technologies will provide the highest level of support for customers.
- Fully equipped seal workshops: The workshops include seal reconditioning and repair with root cause analysis, assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.
- Seal installation and commissioning support: A dedicated service center head and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.
“John Crane has had a manufacturing presence in Livorno for nearly 23 years; however, with the extension of these service center capabilities, coupled with the increased size of the facility, we can now directly provide faster repair service and customer support to those that need it,” said Nico Schmaeling, Vice President, GeoMarket Europe. “Due to the mission-critical nature of our customers’ operations, they depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations.”
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2018 revenue was greater than 1.1 Billion USD (£881m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.