Empowering Canadian Industries: Inside John Crane’s Stoney Creek Super Service Center

May 29, 2024

5 Minute Read

Located in Stoney Creek, Ontario, John Crane’s Stoney Creek Super Service Center has been a pillar of excellence since relocating from Parkdale, Hamilton, in 1973. Today, as the head office overseeing John Crane’s operations in Canada, this facility coordinates our efforts across the country and actively supports our service centers in Edmonton, Alberta, and St. Laurent, Quebec.

John Crane’s Stoney Creek Super Service Center is home to 108 skilled employees dedicated to delivering exceptional service and support across many industries, including oil and gas, petrochemical, mining, manufacturing, pulp and paper and distribution. Our Canadian team is committed to providing engineering solutions, quality products and comprehensive support for local and global OEM operations for wet mechanical seals and couplings.

Industry Leadership: Powering Progress

With three strategically located service centers in Canada, John Crane’s Stoney Creek Super Service Center is fully equipped to manufacture and supply new products, as well as repair and refurbish existing equipment. Our facilities offer top-tier engineering services and produce high-quality products essential for global OEM operations. As the world progresses toward a sustainable energy future, John Crane is committed to leading the charge. Our extensive experience and dedication to superior customer service solidify our position as a leading supplier ready to meet the demands of this evolving landscape.

Comprehensive Services Tailored for Efficiency

John Crane’s Stoney Creek facility is equipped to offer a full range of services designed to meet the diverse needs of our customers:

  • Manufacturing and Repair: We specialize in CNC manufacturing of components made from metal, carbon and Teflon, as well as expert repair and assembly services.
  • Support and Training: Our team offers continuous engineering support, project management and customer training to ensure optimal equipment performance.
  • Innovative Technology: With advanced capabilities in CAD/CAM, we streamline production and maintenance processes to minimize downtime and enhance reliability.

Customer-Centric Innovations

We pride ourselves on our ability to respond rapidly to customer needs. We integrate a fully automated production planning process with our local enterprise resource planning (ERP) system. This integration allows for a seamless flow from customer order to delivery, highlighting our commitment to efficiency and quality.

Commitment to Operational Excellence

John Crane's Stoney Creek facility offers comprehensive aftermarket support, enhancing reliability and availability across Canada with quick turnaround services tailored to customer needs. Our capabilities encompass a wide array of services:

  • Manufacturing and Repair Services: Specializing in wet seals incorporating carbon and Teflon components, coupling production and meticulous wet seal repair and testing.
  • Engineering and Support: Our expert team provides engineering solutions, applications support and field services for our entire product range.
  • Operational Excellence: We conduct root cause analysis, manage projects efficiently and operate a central parts warehouse with customer-specific inventory systems.
  • Training and Continuous Improvement: Offering customer training, plant surveys and suggestions for improvement to optimize operations.
  • Service Support: Our dedicated staff provides 24/7 service to ensure customers’ operations run smoothly without interruption.

This integrated approach ensures that every aspect of our service delivery is designed to meet the evolving needs of our clients, reducing downtime and maximizing operational success.

Cutting-Edge Capabilities

Our service center is equipped with state-of-the-art equipment that features advanced technology and specialized equipment to meet all your needs:

  • CNC turning and milling for intricate component shaping.
  • Electrical discharge machining (EDM) for superior material processing.
  • Coordinate-measuring machine (CMM) for accurate measurements.
  • Bellows welding for durable joint formation.
  • Mechanical seal head testing to ensure peak performance.
  • Lapping and polishing for flawless finishes.
  • Optical flats for precise surface evaluation.
  • Ultrasonic cleaning unit for exceptional cleanliness.
  • Heat-treating processes to enhance material durability.

Each tool and process is designed to provide unparalleled service quality and product excellence.

A Legacy of Quality and Innovation

We are proud of our legacy of excellence and continuous improvement at John Crane's Stoney Creek. Our processes are designed to meet current needs and anticipate future challenges, particularly in supporting the global energy transition. Our efforts are bolstered by a robust supply chain management system, including barcoded raw materials and serialized products, ensuring transparency and traceability throughout the manufacturing process.

As we continue to support critical industries across Canada and beyond, John Crane’s Stoney Creek Super Service Center remains your trusted partner in fostering innovative solutions and achieving operational success.

Find the John Crane service center located near you.

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