Privacy Policy | John Crane
This website uses cookies to ensure users have the best online experience. By continuing to browse this website, you are giving your consent to the use of cookies. To learn more, read our privacy policy. X

Privacy Policy

Aviso de Privacidad Mexico

John Crane Group Website Privacy & Cookies Policy

Our goal is to protect the privacy of your personal information and simultaneously provide you with the best possible experience on the John Crane Group ("John Crane") website. We will maintain the privacy of and protect your personal information in accordance with John Crane's confidentiality procedures and applicable law. John Crane shall retain the personal information collected on the John Crane website only as long as necessary for the purposes for which it was collected or as permitted by applicable law.

Please read the following policy to understand how John Crane will treat user information when you use our website (the "Website").

Collection and Use of Personal Information

There are two ways we may collect and use information about you:

  1. Information you voluntarily provide

    John Crane collects information you voluntarily provide when you use the Website, some of which may be personal information. Information is user-provided information, which is entered and submitted by you via a Website form, template or page submission. This is done, for example, where a user is requesting additional John Crane information, registering for a John Crane training course, providing feedback or participating in a John Crane survey, etc.

    John Crane will use your information for the purposes for which you provide it and for which you give permission. For example, if you provide your email address and permission, John Crane would send you updates about John Crane products via the provided email address to deliver requested information. Any email updates sent to you by John Crane will contain an "unsubscribe" option in case you want to discontinue receiving email updates or alerts at any time.
  2. Information sent to us by your web browser

    Every time you visit the Website, we store computer-related details, such as your IP address, domain name, date and time of visit to the Website, etc., but not your email address unless you voluntarily provide it. This enables us to determine what you looked at, whether a page request was successful or not, and which browser your machine used to view the Website pages. The use of this data is primarily for obtaining statistical information and Website monitoring purposes. This data also helps John Crane evaluate the use and performance of the Website, and improve the content of the Website for subsequent Website users.

Cookies Used on John Crane Website

The John Crane Website uses "cookies," which will be stored on your computer or machine hard drive or on any other device you are using to access the John Crane Website, and which can be subsequently accessed and retrieved by the Website. Cookies are text files generated by a website and placed on your computer or other device. John Crane uses session / non-persistent cookies for authentication purposes only (e.g., remembering a logged-in user when moving from page to page and, in the future, to facilitate online purchases).

John Crane uses persistent cookies for the purpose of obtaining Website statistical data or information, not to identify specific individual Website users. Purposes for which cookies may be used include the following: to determine the number of Website visitors, determine how many Website users are new versus repeat visitors, determine how often a visitor has visited the Website, track which Website pages a user has viewed, track user selections on the Website, improve the user experience of the Website, help user browsers to navigate through the Website, and obtain aggregate Website statistics.

The cookies on the John Crane Website do not contain or access any personal user information that would subsequently specifically identify an individual user's identifying or personal information. They merely identify a computer or other device. All information collected by cookies on the John Crane Website is aggregated and therefore anonymous. The table below contains further details about the cookies used and their purposes.

Session cookies / non-persistent cookies do not store information on the hard disk of your computer or other device and they expire at the end of your browsing session (i.e., when you close your browser window, the session cookie and information it collected is deleted). Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie's file. The John Crane Website uses both; see the table below.

First-party cookies are set by the website operator and this Website does not use cookies set by John Crane. Third-party cookies are set by other organizations (and in this case, with the permission of John Crane, this Website uses those. See the table below. Underneath the table, there is more detailed information about the use of third-party cookies in particular analytics cookies.

We have decided to categorize cookies used on our Website based on the UK International Chamber of Commerce's cookie guide, as follows:

  • Cookies "strictly necessary" for functionality of this Website's platform. These cookies are essential in order to enable users to move around this Website and use its features.
  • "Performance" cookies, which collect information about how users navigate a website (e.g., which pages users access most frequently). They identify, for example, how users interact with a website and which pages users tend to visit and in what order. All of this helps John Crane to refine and develop the Website to improve user experience in future.
  • "Functionality" cookies, which allow the Website to remember you as a logged-in user.

When you first visited the John Crane Website, you were told that it uses cookies and you were directed towards this Privacy & Cookies Policy. It was explained to you on that first visit that if you continued to use the Website, cookies would be installed on your machine or device. If you wish to delete or block cookies at any time, you can do this by altering the browser settings on your machine or other device.

For more general information about cookies and how to disable them through your browser, visit Contact John Crane (see below) if you have questions about the cookies used on this Website or how to delete or block them.

.NET Session ID Cookie

Cookie name: ASP.NET_SessionId

This cookie is "strictly necessary" for functionality of the platform. This cookie does not gather any information about the user that identifies that user as an individual or which could be used for marketing purposes including but not limited to targeted advertising based on visits to this Website and other websites. See cookies section above for further details.

This cookie may also be used (in future) to facilitate online purchase.

Life of cookie: persistent or session?

Non-persistent; session only; first party.

Category of cookie as defined in the ICC UK Cookie Guide:

Strictly necessary; functionality.

Privacy impact and more information: Low; technical details only; no personal information processed

Google Analytics Cookie

Cookie name:





Purpose: These cookies are used to collect information about how visitors use the Website. With John Crane's permission, Google uses the information collected to compile reports and to help John Crane improve the Website. These cookies collect information in an aggregated (i.e., anonymous) form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. See cookies section above for further details.
Life of cookie: persistent or session?

Persistent (i.e., cookie remains on your machine/device after a browser session is ended); third party

Category of cookie as defined in the ICC UK Cookie Guide: Performance
Privacy impact and more information:

Mid; analysis only; no personal information processed. Click here for an overview of privacy at Google.

Language cookie

Cookie name:
This cookie is used to recognize a visitors language preference as set by the "languages" button in the header of the site.
Life of cookie: persistent or session?

Persistent; duration: 365 days; first party

Category of cookie as defined in the ICC UK Cookie Guide:

Strictly necessary; functionality

Privacy impact and more information:
Low; technical details only; no personal information processed

U.K. Cookie Law

Cookie name:



This cookie is used to recognize when a user has consented to the website's use of cookies, as communicated by the bar that appears at the top of the site when a user first visits. The cookie is set after the 5 second timeout of the message, or if the user clicks the [X] in the message.

Life of cookie: persistent or session?

Persistent; 99 days; first party

Category of cookie as defined in the ICC UK Cookie Guide:

Strictly necessary; functionality.

Privacy impact and more information: Low; technical details only; no personal information processed


This Website uses Google Analytics, a web analytics service provided by a third-party company ("Google"). Google Analytics installs the cookies described above in the table to help John Crane analyze how the Website is used (see further explanation above). The information generated by those cookies about your use of the Website and your current IP address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on behalf of John Crane for the purpose of evaluating your use of this website, compiling reports on Website activity and providing other services relating to Website activity and Internet usage to John Crane (see above). The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose to disable or block the Google cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website. You may download and install the Google Analytics Opt-out Browser Add-on available here:

Transfer or Sharing of User Information

John Crane does not sell, rent or exchange user information collected from the Website with any third party outside the John Crane group of companies, without the user's consent and approval. John Crane may aggregate user information for the purpose of creating statistical data and information about John Crane's Website and its use. The aggregated statistical data is created from user data in John Crane's databases and via cookies stored on a user's computer or machine hard drive. The aggregated Website statistical data may be shared by John Crane with a third party, in certain circumstances. However, such shared aggregated statistical data does not and would not contain a specific user's identifying or personal information, unless required by applicable law. John Crane may share and transfer collected user information with John Crane subsidiaries, affiliates, agents or appointed representatives for internal John Crane directed use and purpose. Some of John Crane's subsidiaries, affiliates, agents or representatives may be located in countries outside the United States, such as a country in the European Economic Area ("EEA"), which may have a different level of data protection requirement than the United States. Whenever John Crane transfers Website user information to a country outside of the United States, John Crane will make a good faith and commercially reasonable effort to ensure that user privacy rights are protected and that the information is transferred in accordance with local law and this John Crane Privacy Policy.

John Crane may share user information with John Crane agents or representatives hired or retained by John Crane to perform needed support services for John Crane. Such John Crane agent or representative third parties are required to use the shared user information only to perform services or action on John Crane's behalf and to treat such user information as strictly confidential.

John Crane will only disclose user personal information to a third party under other circumstances in order to: comply with the law or regulatory authorities; enforce or apply any JC terms of use; protect John Crane's rights and those of its users; or with a Website user's consent and approval. In such cases, John Crane will take appropriate steps to protect your personal information and share only the minimum amount of information needed by the third party.

Access to Special Content and Services

Some areas and content on the Website, such as registering for a John Crane training course require the user to provide and enter registration information via the Website in order to access. If you choose not to register or provide personal information, you may still view and use other Website pages.


John Crane maintains security measures, programs, procedures and practices in place in our physical and information technology facilities to protect against the loss, misuse, unauthorized access, alteration or disclosure of user information that John Crane has collected from the user on the Website. Information collected from you on the Website is protected via the use of encryption and physical security measures to guard against unauthorized access of stored data and information. Although John Crane undertakes commercially reasonable and practical steps to maintain the security of user information collected via its Website, John Crane will not be responsible for breaches of its security beyond its reasonable control. John Crane shall not be liable for punitive, incidental, indirect or consequential damages arising from any claims for user information security breaches beyond its reasonable control.

Links to Third-party Sites

Where there are links on the Website to sites not operated by John Crane, the content of those linked sites is not covered by this Privacy Policy and is not endorsed by John Crane. John Crane makes available or links to third-party application, which includes a map feature as part of the Website's pages and features. These third-party sites have separate privacy and data collection practices. Any information collected by a third party is used, enabled, collected and processed under the third party's privacy policies. John Crane does not claim or have any responsibility or liability for such independent third-party privacy policies, nor for the content, security or privacy practices of any third-party sites.


By using the John Crane Website, you signify your assent and agreement to be bound by the terms of the John Crane Group Privacy Policy. If you do not agree with any term in this Privacy Policy, do not use the Website and do not submit any personally identifying information.



John Crane strives to ensure that information maintained about its Website visitors is accurate, current and complete. If you have any questions regarding this policy or if you wish to review, update or correct your personal information, please contact us through our Website or at:

John Crane Group Corporation
Marketing Communications
6400 W. Oakton St.
Morton Grove, Illinois, 60053
Office: 847-967-2400
Fax: 847-967-3915

Notification of Changes

John Crane reserves the right to amend and revise this Privacy Policy from time to time. For changes to the John Crane Privacy Policy that may be materially less restrictive on John Crane's use or disclosure of personal information provided by the user via the Website, John Crane will attempt to obtain your user consent before implementing the change by sending a notice to the primary email address specified a user or by placing a prominent notice on the Website. A revised Privacy Policy will apply from the date posted on the Website. You accept that through such Website posting, John Crane has provided you with sufficient notice of an amendment or variation. John Crane encourages a Website user to review this Privacy Policy regularly for any changes. John Crane will make available to a Website user, upon written request, prior versions of the John Crane Privacy Policy.