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Rapid Response Ensures Water Supply for Millions

10 June 2013

A problem with a water pump in Mexico has provided an excellent example of what John Crane Bearing Technology GmbH (part of the Engineered Bearings Group) can achieve with our trademark combination of outstanding effort and superb teamwork.

A Sulzer pump was installed in the Querétaro State Drinking Water Commission Aqueduct, which is located 250 miles away from Mexico City. The pump had experienced operating problems, potentially threatening the supply of fresh water to more than 3.5 million people in the region.

During 2012, John Crane had helped Sulzer Pumps México, S.A. de C.V., successfully resolve a number of sealing problems with this pump, making Sulzer aware of John Crane’s excellent customer service and prompting them to eventually place an order for four new bearings.

Early in 2013, in the middle of Mexico’s holiday season, the Querétaro area was set to increase water demand.  A decision was made to start up the pumping system — meaning that, despite the minimum quoted lead time of eight weeks, a new bearing for the pump in question was required immediately to maintain an adequate water supply.

This request meant that John Crane needed to move quickly, carefully matching external supplier schedules to its own manufacturing capacity, to satisfy the customer’s needs. Proving that even the seemingly impossible can be achieved with hard work and dedication, John Crane was able to deliver the new bearing in just four short weeks, ensuring that the residents of the Queretaro region could enjoy a reliable water supply over the holidays.