John Crane supports customers with expansion of its Middle East service capability | John Crane
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John Crane supports customers with expansion of its Middle East service capability

11 November 2014

  • John Crane Service Center DubaiWorld-leading energy services provider John Crane increases service support center capability in the Middle East and Africa to support its customers’ needs in the region.
  • John Crane develops its Dubai Service Super Center and Middle Eastern hub. Additional upgraded service centers include Dammam and Jubail locations in Saudi Arabia, Egypt and Kuwait. New service centers have also been established in Azerbaijan, Libya, Kazakhstan, Bahrain, Yanbu in Saudi Arabia and Basra in Iraq.
  • Oil and gas operations across the Middle East are often in remote and challenging environments, requiring consistent technical support, whatever the location.

Oil and gas companies operating in remote and challenging environments demand rapid, technically advanced support services to minimize the effects of mission critical equipment failures. To support this key operational requirement and to enable energy companies to keep their operations running efficiently, John Crane has developed state-of-the-art service and training facilities to assist customers operating in the Middle East and North Africa region.  

Chief among John Crane’s enhancements in the Middle East is the development of its service center in Dubai. The facility now includes a service and engineering center, which can manufacture and repair wet seals and also has the capability to repair and dynamically test the full range of dry gas seals.

Complementing the manufacturing and service developments in Dubai, the training facility ensures customers are consistently updated on John Crane’s expanding product portfolio and benefit from customized, locally-based training to meet their individual needs.

The Service Super Center in Dammam, Saudi Arabia, has been upgraded to the same level as the Dubai facility to provide easily accessible, local turbo machinery expertise. It also offers dry gas seal repair and dynamic testing of the full range of gas seals in addition to wet seal manufacture, repair, assembly and service.

Stefano Rossi, Managing Director John Crane Middle East and Africa, said: “Our end-user, EPC [Engineering, Procurement and Construction] and OEM [Original Equipment Manufacturer] customers all have their own, unique service requirements, with one unifying feature – they demand world-class technical support wherever they are in the world. Our 20 service facilities in the area are a significant investment and emphasise our long-term commitment to this vitally important region within the dynamic oil and gas market.”

John Crane is a global leader in engineered technology, supplying engineered products and services to energy services customers and other major process industries. The company designs and manufactures a variety of products including mechanical seals, couplings, bearings, filtration systems and artificial lift equipment. John Crane employs about 6,900 people and has more than 230 sales and service facilities in 50 countries. Fiscal year 2014 revenues were $1.5 billion. It is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications and engineered components.