John Crane Expands APAC Service Capabilities with Opening of Yeosu, South Korea, Service Center
17 April 2019
CHICAGO (April 17, 2019) — John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, announces the opening of its service center in Yeosu, South Korea.
Located in Yeosu, South Korea, the service center builds on the vast experience of its local workforce and provides John Crane with the capabilities necessary for aftermarket support for its customers within the region, while also allowing them to deliver quick turnaround service capabilities and reduce downtime costs.
The service center enhances John Crane’s local service and support network for customers in markets such as petrochemical and refining, oil and gas, and chemical and power generation, as well as both end user and original equipment manufacturer businesses.
“Establishing a service center in Yeosu is a testament to our commitment to provide world-class service and support to our customers, while also adding critical service capabilities for our APAC customers,” said Philippe Lambert, Vice President, Asia Pacific GeoMarket. “The aim of the service center is to enable effective and efficient operations for our customers through the reduction of downtime costs and service repairs for wet and gas seals. This service center also allows us to support a long-term growth vision by investing in local infrastructure and continuing to develop our local talent.”
Additional capabilities include:
- Fully equipped seal workshops: The workshops include wet and gas seal reconditioning and repair with root cause analysis, and assembly and testing facilities for standard, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.
- Seal installation and commissioning report: A dedicated service center head and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.
“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” continued Lambert. “And as part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2018 revenue was greater than 1.1 Billion USD (£881m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.