Strengthening support for our customers in Romania: John Crane and MS Promcom partnership

Industries across Romania rely on reliable mechanical sealing solutions, filtration systems and rotating equipment technologies to maintain operational efficiency and performance. To enhance local support, all of John Crane's orders and services will now be managed directly through MS Promcom as our sole distributor in Romania. This collaboration ensures greater access, expertise and responsiveness for our customers.

What this means for you

With MS Promcom's local expertise, this partnership strengthens service and support in Romania, providing these benefits:

• Seamless support and service – Customers will continue to receive the same high-quality support, with the added benefit of MS Promcom's unmatched expertise and quick response times.
• Stronger local presence – With an established record within several countries, MS Promcom brings in-depth market knowledge and service capabilities to support plant managers, engineering teams and maintenance professionals.
• Uninterrupted access to John Crane's technologies – From mechanical seals and couplings to filtration systems and asset management solutions, all John Crane products remain available through MS Promcom.
• Continued global backing – John Crane's global teams will provide ongoing support to ensure consistency and reliability.

Why this partnership matters

As industries in Romania continue to evolve—whether in oil and gas, power generation, food and beverage, pulp and paper, water management or chemicals—having access to reliable equipment and expert service is crucial. This transition ensures that customers maintain their access to John Crane's mission-critical solutions and benefit from MS Promcom's agility and market insight.

“MS Promcom has been a trusted partner of John Crane for years, and this expanded collaboration allows us to better serve customers in Romania with enhanced responsiveness and service quality,” said Aliz Somfalvi, John Crane Sales and Aftermarket Senior Manager for Eastern Europe. “Our commitment to our customers remains as strong as ever, and this new collaboration enables us to bring even greater efficiency to their operations.”

The strength of this collaboration is also recognised by MS Promcom. “Our long-standing partnership with John Crane is built on mutual trust, transparency and a shared commitment to delivering excellence. Over the years, we've successfully collaborated in various countries, and this new alliance in Romania reflects the strength and consistency of our relationship,” said Ivan Djordjevic, Chief Executive Officer of MS Promcom. “With our aligned values and a focus on compliance and customer satisfaction, we are proud to serve as John Crane's sole distributor in Romania, to ensure long-term support, operational reliability and world-class service for our customers.”

What's next?

With this transition and all orders and service requests handled directly through MS Promcom, John Crane will continue to provide global support to ensure a smooth transition and ongoing success for our customers.

To discuss how we can support your operations or to speak to the MS Promcom team, contact us today.