Supporting Critical Industries: John Crane’s Taranto Service Centre  

Supporting Critical Industries: John Crane’s Taranto Service Centre

When rotating equipment fails, downtime costs companies more than just money. In industries where reliability is everything, having a local service partner who understands urgency makes all the difference.

Located in Italy, the John Crane Taranto Service Centre is positioned to support the country's southern industrial heartlands. Just minutes from key refineries and within easy access to a petrochemical hub and surrounding oil fields, the facility ensures rapid response times for its customers.

With over 20 years of operation, the centre primarily serves the oil and gas, petrochemical and energy sectors, while also supporting industries such as pharmaceuticals, chemicals, power, pulp and paper, food and beverage, water utilities and general industry. This diverse expertise ensures reliable service to a broad range of customers.

Precision Engineering for Reliable Performance

Speed is critical when a mechanical seal fails. Thanks to its strategic location, the Taranto team can be on-site within hours, assess the issue and quickly transport components back to the centre for expert reconditioning. With strategic spare parts stocked on-site, customers benefit from swift repairs, avoiding prolonged disruptions. Unlike distant service providers, Taranto’s proximity to key industrial zones means businesses experience significantly less downtime.

The team at John Crane’s Taranto Service Centre doesn't just repair mechanical seals—they diagnose the root cause to prevent recurring breakdowns. Equipped with cutting-edge technology, the Taranto site performs API-standard wet mechanical seal reconditioning and testing. Highly skilled engineers will assist with bad actors across all mechanical seal brands, ensuring that every customer benefits from their expertise.

The facility also specialises in refurbishing vessel seals and conducting detailed failure analyses, helping customers identify underlying operational issues that may be causing repeated breakdowns. By tackling these challenges at the source, companies can fix immediate problems and improve long-term reliability.

Expertise That Keeps Industry Moving – What Success Looks Like

With over two decades of experience, the John Crane Taranto Service Centre has numerous success stories, all sharing a common factor: prompt intervention to assist clients with mechanical seal issues.

The team replaced a competitor’s failing gas seal on a centrifugal blower, significantly boosting reliability on a mission-critical machine. In another case, they identified key performance improvements for a customer’s WI screw pumps enhancing efficiency and reliability. The team is also leading an innovative project focused on predictive maintenance. By leveraging advanced analytics, they are working with a key customer to proactively monitor equipment health and prevent failures before they occur.

Training and Support That Go Beyond Repairs

Preventive maintenance saves businesses from costly failures. That’s why the John Crane Taranto Service Centre offers tailored customer training, equipping maintenance teams with the knowledge to spot early warning signs and extend equipment lifespan. Field technical support ensures customers get hands-on assistance whenever needed, reducing risks before they turn into breakdowns.

In addition to training, the team provides technical consultation, helping businesses optimise their sealing solutions to improve efficiency and extend operational life. This service is particularly valuable for industries with complex processes, where even small improvements can result in significant cost savings.

A Partner You Can Depend On

In fast-moving industries, unexpected failures are a major curb to productivity. The Taranto site can help ensure customers stay ahead of issues with expert reconditioning, rapid intervention and long-term reliability improvements. With its combination of local expertise, cutting- edge technology and a proactive approach to problem-solving, the John Crane Taranto Service Centre is keeping Italy’s industries running.

Could you benefit from the support of our experts? Find a John Crane service centre located near you to discover how John Crane could help.