John Crane’s Santiago Service Centre: Championing Safety, Expertise and Innovation

Operational reliability and safety are vital for Chile's oil and gas, mining, and chemical industries. Since 2003, John Crane's Santiago Service Centre has supported these sectors with tailored solutions, combining expertise and innovation to enhance performance. Learn how we've become a trusted partner, solving challenges and driving success for Chilean industries.

An Impressive Legacy

Consistent and reliable service is critical for process industries in Chile. John Crane's Santiago facility boasts an impressive more than 4,400 accident-free days and provides safe and dependable service, minimising customer downtime and ensuring operational efficiency. The centre's team of 35 skilled employees is committed to safety and quality.

Tailored Solutions for Complex Needs

John Crane's Santiago Service Centre specialises in wet mechanical seal repair services, meeting the needs of industries with challenging operational environments. For mining customers, their tailored solutions have made a measurable impact. For example, one customer implemented a combination of Plan API 54 and API 32 for pumps in their mine's mill area. This resulted in reduced costs, increased operational hours and mitigated filtration issues, demonstrating how innovative design can address even the toughest industrial challenges.

Supporting Chile's Key Industries

John Crane Santiago Service Centre's offerings are critical for sectors that drive Chile's economy. For pulp and paper operations in southern Chile, mining in the north and oil and gas production throughout the country, their proximity and expertise help provide quick, localised support. This local presence is particularly valuable in a country with vast distances between its major industrial zones, helping to keep these industries running smoothly.

Commitment to Excellence and Innovation

Operating in an evolving industrial landscape, John Crane Santiago Service Centre continually enhances its procedures and capabilities. Recent facility upgrades align the centre with John Crane's Service Centres of Excellence, ensuring customers receive a consistent and reliable level of service quality. The adoption of LeanKit, a suite of tools from the Smiths Excellence System, reflects the site's commitment to lean approaches and continuous improvement—vital for customers looking to enhance their efficiency and increase cost savings.

Long-Term Partnerships with Industry Leaders

John Crane's Santiago facility has built lasting relationships with leading companies in the region, securing long-term contracts that reflect its trusted reputation. These partnerships enable this service centre to provide ongoing support and help its clients stay competitive in complex markets. This facility's commitment means customers can rely on a partner who understands their unique needs and challenges over time.

Dedication that Stands Out

With an experienced team, deep industry knowledge and a focus on safety and innovation, the John Crane Santiago Service Centre exemplifies John Crane's dedication to supporting its customers. This facility's expertise in servicing demanding industries, strong safety record and localised solutions make it a valuable resource for various Chilean process industries.

Find a John Crane service centre located near you to discover how John Crane could benefit your operations.