John Crane Strengthens Australia Presence with the Opening of the Melbourne Service Center

Capabilities include additional services of repairing, refurbishing and dynamic testing of dry gas seals

CHICAGO (January 11, 2022) ― John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, is pleased to announce the opening of its new Melbourne Service Center in early 2022.

Located in the coastal capital of the southeastern Australian state of Victoria, the Melbourne Service Center builds on the vast experience of John Crane's local workforce and equips the company with the resources to provide additional capabilities of repairing, refurbishing and dynamic testing of dry gas seals. The new facility will allow John Crane to support customers throughout Australia.

The Melbourne site provides centralized functions, including administration, engineering, centralized stocking and logistics, wet seal service, manufacturing, assembly and testing. The site supports all customers across the Oceania Region and the service center network in Perth, Western Australia, Sydney, New South Wales, Gladstone, Queensland and Auckland, New Zealand.

The Melbourne Service Center is the first facility of its kind in Australia with the capability to refurbish and test dry gas seals.

"The opening of this service center will offer additional local support and valuable solutions to John Crane customers throughout Australia," said General Manager, Oceania, Craig Coulston. "We are committed to continuous investment in local capabilities and providing our customers with a higher level of technology and service differentiation. This newly added facility is a testament to the business growth and customer relationships we have established and allows us to support our long-term growth vision by continuing to invest in local infrastructure and talent."

In efforts to expand the site with a second test rig, the Melbourne Service Center offers additional capabilities, including:

  • Customer training: The site has two dedicated training facilities located in Melbourne and Perth to facilitate customer product training and enables customers to maintain their equipment performance and reliability according to the latest industry standards.
  • Enhanced efficiency: The construction of the new site provides additional space to reduce repair lead times and improve quality. The addition of new seal testing technologies will provide the highest level of support for customers.
  • Fully equipped seal workshops: The workshops include seal repair with root cause analysis, assembly and testing facilities, engineered and metal bellows cartridge seals, and optional bonded stock for contractual repair needs.
  • Seal installation and commissioning report: A dedicated service center lead and area sales manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.

About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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