John Crane’s Baton Rouge Service Center: A Hub of Excellence in Service Center Capabilities | 2024 | Blog | Resources | John Crane

John Crane’s Baton Rouge Service Center: A Hub of Excellence in Service Center Capabilities

May 2, 2024

5 Minute Read

Established in 1999, John Crane’s Service Center in Baton Rouge has emerged as a prominent service center for various industries. With its extensive range of services, state-of-the-art equipment and strategic location, this facility stands out as a reliable partner for customers needing sales support, operational assistance and maintenance solutions.

Industries Served

The diversity of industries the service center caters to makes it stand out from nearby alternatives. They proudly serve clients in the oil and gas, pulp and paper, petrochemical, power generation, polymer and chemical sectors. Located near the Louisiana chemical and refining corridor along the Mississippi River, the service center benefits from its strategic position. The facility's proximity to the Gulf of Mexico also supports numerous offshore facilities. This advantageous location sets it apart from nearby alternatives, ensuring convenient access for customers.

Services Offered

John Crane’s Baton Rouge Service Center is well-equipped to handle diverse requirements. The service center's primary job functions revolve around sales support for all John Crane products and operational support for our wet seal products. Additional facility capabilities include:

  • Manufacturing: The facility boasts four CNC mills and four CNC lathes, operating on two shifts. As one of the five supercenters in the U.S., this setup ensures the efficient production of components and the ability to support urgent manufacturing requirements.
  • Customer Training: The expanded facility provides ample space for customer product training. This enables customers to enhance equipment performance and reliability, aligning with the latest industry standards.
  • Seal Installation and Commissioning Support: With a dedicated team available 24/7, this facility offers comprehensive support for all customer needs. The sales engineers provide plant surveys, reliability improvement support, retrofit services and emergency repair services for wet seals.

State-of-the-Art Equipment and Continuous Processes

The workshop at John Crane’s Baton Rouge Service Center is equipped with state-of-the-art machinery capable of wet mechanical seal reconditioning and testing according to API standards. The facility's expert sales engineers help with all mechanical seal brands, conducting root cause analysis to prevent seal failures and ensure continuous operations. The assembly and testing facilities also handle standard, engineered and metal bellows cartridge seals.

Continuous improvement is a core focus. John Crane’s operational governance structure is in place to address employees' needs, prioritize workloads and discuss short- and long-term goals. This commitment to ongoing improvement enhances the efficiency and effectiveness of the services provided.

Success Story

The sales team at John Crane’s Baton Rouge Service Center recently achieved significant success by securing key Mechanical Seal Reliability Program (MRP) contracts with some major companies. The operations team is actively supporting these contracts, focusing on inventory buildup and technology upgrades to enhance reliability.

Notably, the Baton Rouge site has maintained an impressive safety record, with over 1,500 days without any recordable injuries, underscoring our commitment to the well-being of employees and clients.

Experience and Expansion

With a history dating back to 1999, John Crane’s service center in Baton Rouge has accumulated extensive experience servicing John Crane products. The facility underwent a significant equipment upgrade in the same year, commissioning three state-of-the-art CNC machines. Recently, the facility expanded its footprint by 30%, incorporating a dedicated training center and a root cause failure analysis (RCFA) area to support customers' long-term reliability goals.

John Crane’s Baton Rouge Service Center is a shining example of service center excellence. With its extensive capabilities, state-of-the-art equipment, commitment to continuous improvement and strategic location, this facility ensures customer satisfaction and contributes to its long-term success.

Find a John Crane service center located near you.

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