Addition of Service Center in Vietnam | News | John Crane

John Crane Expands Service Footprint in APAC with Addition of Ho Chi Minh City, Vietnam, Service Center

CHICAGO (February 26, 2020) — John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, in partnership with Khanh Linh Equipment and Engineering JSC, today announced the opening of it wet seals service center in Ho Chi Minh City, Vietnam.

For nearly 12 years, Khanh Linh, John Crane’s local distributor, has represented the company within Vietnam, providing a range of products and multidisciplinary services to oil and gas customers within the region. This service center comes as part of John Crane’s commitment to continue investing in and developing its network of global service centers. The Ho Chi Minh facility, nestled near Vietnam’s oil and gas and fertilizer hub, equips John Crane with the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction.

“John Crane has been supporting customers in Vietnam for more than 25 years,” said Raj Mane, General Manager for Singapore, Vietnam, Philippines, Brunei & Myanmar. “Our continuous investment in local capabilities, along with the request from customers for increased local support with a higher level of technology and service differentiation, clearly marked our strategy to commit to this investment.”

The service center increases John Crane's localization efforts in the country while bringing highly critical service and repair capabilities, as well as provides support for local companies within the oil and gas, petrochemical, fertilizer, and power generation markets. With the newly established service center John Crane is well poised to support the evolving market in Vietnam which is seeing large investments in the oil and gas and petrochemical markets.

Additional capabilities include:

  • Customer training: Increased facility size will allow customer product training, enabling customers to maintain their equipment performance and reliability according to the latest industry standards.
  • Repair and testing of wet seals: The service center bolsters John Crane’s capabilities to delivery highly critical services to repair and test wet seals locally within Vietnam and enables John Crane to provide end-to-end solutions to customers in Vietnam. The service center includes spare part stocking services in addition to the repair capabilities.
  • Local expertise: The facility will add local expertise to provide critical service capabilities that will help to reduce customer lead time, as well as reduce delivery and shipment costs.
  • Seal installation and commissioning report: A local service team along with the Regional Sales Manager will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.

“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” said Philippe Lambert, Vice President, John Crane Asia-Pacific. “As part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”


About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2019 revenue was greater than 1.2 Billion USD (£945m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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