CHICAGO (November 6, 2019) ― John Crane, a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries, announces the opening of its new facility in Antwerp, Belgium.
Located in close proximity to the Port of Antwerp—the leading European oil and chemical cluster, and the second largest port in Europe—the new service center will equip John Crane with the resources to provide additional capabilities for its increasing customer needs, including aftermarket support, quick turnaround service and downtime cost reduction.
The Antwerp facility enhances John Crane’s local service and support network for OEM and end user customers serving oil and gas, power generation, chemical, pharmaceutical production, and general industry markets.
“Establishing a facility in Antwerp is a testament to our commitment to provide world-class service and support to our customers,” said Ruben Alvarez, Executive Vice President, Sales and Aftermarket. “With its strategic proximity to the Port of Antwerp, this new facility enables us to provide effective and efficient operations for our customers through the reduction of downtime costs and service repairs for mechanical seals, sealing systems, couplings and filtration systems. This service center also allows us to support a long-term growth vision by investing in local infrastructure and continuing to develop our talent.”
Additional facility capabilities include:
- Customer trainings: The new facility will equip customers with the skills and knowledge they need to maintain their equipment performance and reliability through John Crane’s team of experts.
- Enhanced service offerings: Enhanced service offerings will now include Performance Plus® reliability and bad actor programs, bonded stock for customers’ critical equipment, and commissioning support for new equipment.
- Fully equipped seal workshops: The workshops include seal reconditioning and repair with root cause analysis, assembly and testing facilities for mechanical seals, sealing systems, couplings and filtration systems. In addition, customers will be able to witness test their repaired products.
- Seal installation, sales and commissioning report: Dedicated service and reliability engineers and area sales engineers will provide expert support for all customer needs. Service engineers will deliver 24/7 support, including the provision of plant surveys and reliability improvement support.
“The performance and functionality of our customers’ operations depend on us for a highly responsive service to increase uptime, reduce maintenance costs whenever possible and help them maintain environmentally safe operations,” said Sébastian Proença, General Manager John Crane France & Belgium. As part of our commitment to them, we are making it our mission to strengthen our service capabilities around the world and strategically build out our strong global footprint of more than 200 facilities.”
About John Crane
John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2019 revenue was greater than 1.2 Billion USD (£945m). John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.